Privacy policy

 1. PURPOSE

This Privacy Policy describes how Sedoine Cosmetics Inc. collects, uses and protects your personal information when you use our website and services. We are committed to protecting your privacy and to providing you with complete transparency regarding the processing of your personal information. By accessing our website and using our services, you agree to the terms of this policy.

2. CONTACT – DATA PROTECTION OFFICER

If you have any questions about our privacy policy or if you wish to exercise your data protection rights, you can contact us :
Name of person responsible: Claudine Sedoine Ouedraogo
Head office: Montreal, Canada
Email : contact@sedoinecosmetics.com
Phone : 514-210-8487

3. INFORMATION COLLECTED

Data supplied directly by the user:
✔ Name and surname
✔ Email address
✔ Postal and/or delivery address
✔ Telephone number
✔ Payment information (processed securely via our partners)

Data collected automatically :
✔ IP address
✔ Type of device and browser used
✔ Pages visited and interactions on our site
✔ Cookies and similar technologies (see “Cookies” section)

4. USE OF PERSONAL DATA

Your data is collected for :

• Provide our services: process and ship your orders, manage your account and ensure efficient customer service

• Improving the user experience: personalizing our offers, improving our site and optimizing our services

• Security and fraud prevention: Detecting and preventing fraudulent activities and protecting our users

• Marketing and communication: to send you promotional offers and product news (with your consent)

5. DATA SHARING AND PROTECTION

We do not sell or rent your personal data to third parties. However, we may share certain information with:
✔ Our logistics partners (Amazon, carriers) for shipping and delivery of your orders.
✔ Our service providers (secure payment, web hosting, analytical tools) to ensure the smooth running of our services
✔ Legal authorities if required by law.
We implement strict security measures to protect your data against unauthorized access, modification, disclosure or destruction

6. DATA RETENTION PERIOD

We keep your personal data only as long as necessary to achieve the purposes mentioned in this policy:
✔ Customer account data: Up to 3 years after the last interaction with our site.
✔ Transaction data: In accordance with legal accounting and tax obligations.
✔ Marketing data: Until you withdraw your consent
You can request the deletion of your data at any time by contacting us at. contact@sedoinecosmetics.com

7. YOUR RIGHTS

In accordance with applicable data protection laws, you have the right to :

• Access your personal data and request a copy

• Correct any inaccurate or incomplete information

• Delete your data under certain conditions

• Oppose the use of your data for marketing purposes

• Restrict or limit the use of your data
  To exercise your rights, please contact us at contact@sedoinecosmetics.com

8. COOKIES AND SIMILAR TECHNOLOGIES

Our site uses cookies to improve your experience and analyze traffic.
You can manage your preferences via your browser settings or the consent banner displayed on our site.

9. MODIFICATIONS TO THE POLICY

Sedoine Cosmetics Inc. reserves the right to change this policy at any time. Updates will be posted on this page with the date of the last revision. We encourage you to visit this section regularly to stay informed about how we protect your information.

Bill 25:

Manager’s name: Claudine sedoine Ouedraogo
Email address: contact@sedoinecosmetics.com 
Phone: 514-210-8487