{"id":12892,"date":"2025-04-14T10:19:39","date_gmt":"2025-04-14T14:19:39","guid":{"rendered":"https:\/\/www.sedoinecosmetics.com\/shipping-and-returns-policy\/"},"modified":"2026-03-04T17:20:20","modified_gmt":"2026-03-04T22:20:20","slug":"shipping-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.sedoinecosmetics.com\/en\/shipping-and-returns-policy\/","title":{"rendered":"Shipping and returns policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12892\" class=\"elementor elementor-12892 elementor-5864\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce23579 e-flex e-con-boxed e-con e-parent\" data-id=\"ce23579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89a7aec e-con-full e-flex e-con e-child\" data-id=\"89a7aec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a01f0dc elementor-widget elementor-widget-heading\" data-id=\"a01f0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping and returns policy <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c43b3dd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c43b3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e871351 elementor-widget elementor-widget-text-editor\" data-id=\"e871351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Sedoine Cosmetics Inc.<\/strong> we are committed to providing a smooth, secure and enjoyable shopping experience, with fast shipping and a transparent returns policy.<br>\n<strong>When you buy from us, you&#8217;re buying quality with peace of mind!<\/strong><\/p>\n<h3><strong style=\"color: white;\">DELIVERY &#8211; FAST, SECURE &amp; RELIABLE<\/strong><\/h3>\n<h4><strong style=\"color: white;\">Delivery zones<\/strong><\/h4>\n<p>We currently ship to several countries:<br>\n\u2714 <strong>Canada &amp; USA<\/strong> &#8211; via our partner <strong>Amazon<\/strong> for fast, secure shipping<br>\n\u2714 <strong>France &amp; Burkina Faso<\/strong> &#8211; via our official Sedoine Cosmetics representatives<\/p>\n<p>Our aim is to gradually expand internationally, making our products available all over the world.<\/p>\n<h4><strong style=\"color: white;\">Order processing and shipping times<\/strong><\/h4>\n<ul>\n<li><strong>Fast processing:<\/strong> All orders are processed within 24 hours (excluding weekends and public holidays).<\/li>\n<li><strong>Delivery times:<\/strong><br>\n&#8211; <strong>North America (via Amazon):<\/strong> Delivery in 2 to 5 working days depending on the option selected<br>\n&#8211; <strong>International shipping<\/strong> (France, Burkina Faso, other countries): Delivery in 2 to 14 working days depending on destination<\/li>\n<li><strong>Order tracking:<\/strong> A tracking number is provided for each order shipped, so you can track your parcel with complete peace of mind.<\/li>\n<\/ul>\n<p><span style=\"font-style: normal;\">*We cannot be held responsible for delays caused by incorrect addresses, carrier delivery errors or exceptional circumstances (customs, weather, etc.).<\/span><\/p>\n<h3><strong style=\"color: white;\">RETURNS &amp; REFUNDS &#8211; SIMPLE &amp; HASSLE-FREE<\/strong><\/h3>\n<h4><strong style=\"color: white;\">Return conditions<\/strong><\/h4>\n<p>Your satisfaction is our priority!<br>\nIf you are not satisfied with your order, you have 14 days after receipt to return the product under the following conditions:<\/p>\n<ul>\n<li>The product must be unopened, unused and in its original packaging.<\/li>\n<li>Proof of purchase is required for all return or exchange requests.<\/li>\n<\/ul>\n<h4><strong style=\"color: white;\">Return procedure<\/strong><\/h4>\n<ul>\n<li><strong>For purchases via Amazon (Canada &amp; USA):<\/strong><br>\nReturns and refunds are handled directly by our partner Amazon<\/li>\n<li><strong>For purchases via our representatives (France, Burkina Faso, other countries):<\/strong><br>\nContact our customer service department at <a href=\"mailto:contact@sedoinecosmetics.com\">contact@sedoinecosmetics.com<\/a> to initiate your request<br>\nWe will provide you with return instructions and the address to which to send the product.<br>\nOnce the product has been returned and checked, we will proceed with a refund or exchange, whichever you prefer.<\/li>\n<\/ul>\n<h4><strong style=\"color: white;\">Return shipping costs<\/strong><\/h4>\n<p>\u2714 <strong>If the error comes from us<\/strong> (defective product, shipping error): <strong>Sedoine Cosmetics<\/strong> will cover the return shipping costs.<br>\n\u2714 <strong>In all other cases<\/strong> (change of mind, wrong product selection): Return costs are at the customer&#8217;s expense<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4e9fea e-con-full e-flex e-con e-parent\" data-id=\"c4e9fea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-42ad150 e-con-full e-flex e-con e-child\" data-id=\"42ad150\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7caf8bf elementor-widget elementor-widget-heading\" data-id=\"7caf8bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have any questions about our products?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9e08e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b9e08e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8c16d elementor-widget elementor-widget-text-editor\" data-id=\"5b8c16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Any questions? Need personalized advice?<\/p><p>At Sedoine Cosmetics, your beauty is our priority! Our team is at your disposal to guide you and offer you the best recommendations adapted to your needs. Don&#8217;t hesitate to contact us for more information or to receive<span style=\"font-style: inherit; font-weight: inherit; background-color: var( --e-global-color-astglobalcolor0 ); text-align: var(--text-align);\">tailor-made advice.<\/span><\/p><p>We&#8217;re here to help you reveal your full beauty!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf098d elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"7bf098d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.sedoinecosmetics.com\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2048060 e-con-full e-flex e-con e-child\" data-id=\"2048060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acbde5e elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"acbde5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;transition&quot;:&quot;fade&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Diapositives\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-3164bd9 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"a voir\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and returns policy At Sedoine Cosmetics Inc. we are committed to providing a smooth, secure and enjoyable shopping experience, with fast shipping and a transparent returns policy. When you buy from us, you&#8217;re buying quality with peace of mind! DELIVERY &#8211; FAST, SECURE &amp; RELIABLE Delivery zones We currently ship to several countries: \u2714 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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